Case Studies
Technology is a powerful tool that can produce a broad spectrum of user outcomes. As a UXR, my goal is to optimize for humanity. See how I help organizations empower users while meeting business goals.
Verifying Authenticity
3M faced major challenges when Covid-19 drove the need for PPE and fake masks entered the market. In response, we applied new anti-counterfeiting technology to create a trust-building experience for customers.
Heuristic Review | Contextual Inquiry | User Interviews | Usability Testing
Empowering Workers
Proper use of PPE isn’t always straightforward. Education and diligent practice of procedures are required for equipment to truly protect Workers. Using a 3M developed technology, I helped create a system that enforces proper use of PPE while empowering Workers to ensure their safety.
Contextual Inquiry | Concept Testing | Usability Testing
Scaling by Serving Employees
The process of scaling a product is a challenge for many software organizations. 3M had trouble getting their Sales Reps to sell a new product. Rather than viewing our sales force as a barrier, we worked with them to create the solutions they needed to reach organizational goals.
Time Study | Observational Research | Service Design | User Co-Creation | Evaluative Research